Privacy Policy sky123 — Player Personal Data Protection

This Privacy Policy outlines the personal data management practices of sky123 for the online gaming platform operating at sky123.vin. We recognise that privacy is a fundamental right, and we are committed to protecting the personal information of every player who trusts us.

By registering, using, or browsing the sky123 platform, you agree to the information collection and usage practices described in this document. This Policy applies to all users of our platform, including unregistered visitors, registered players, and VIP players.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. In the event of any conflict between this Privacy Policy and applicable law, the law shall take precedence.

Sky123 collects various types of information depending on how you interact with our platform. This information is divided into three main categories:

A. Information You Provide Directly

• Full name as per valid identity card or passport.
• Identity card number (MyKad) or passport number for foreign nationals.
• Date of birth for age verification purposes (18 years of age or older required).
• Active email address used during registration.
• A valid Malaysian mobile number for account verification and notifications.
• Current residential address including postcode and state.
• Bank account details (bank name, account number) for processing deposits and withdrawals.
• KYC documents such as ID card images and selfies for identity verification.

B. Automatically Collected Information

• IP address and approximate geographic location.
• Device type, operating system, and web browser version.
• Session log data including login time, logout time, and session duration.
• Gaming activity records — games played, bets, wins, and losses.
• Complete financial transaction records including deposits, withdrawals, and bonus history.
• Data on interactions with the platform interface (clicks, navigation, searches).

C. Information From Third Parties

• Identity verification provided by registered third-party KYC service providers.
• Self-exclusion status information from the relevant responsible gambling bodies.
• Payment verification data from payment processors that work with our platform.

Every piece of information we collect has a clear and lawful purpose. sky123 does not collect data merely to store it — every data point is used purposefully and responsibly. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and maintain your player account on the sky123 platform.
• Identity Verification (KYC): To verify that you are a legitimate individual aged 18 or above before authorising financial transactions.
• Financial Processing: To process deposits, withdrawals, and any financial transactions quickly and securely.
• Fraud Prevention: To identify and prevent fraudulent activity, money laundering, and multiple account usage.
• Legal Compliance: To comply with legal obligations, including reporting to relevant authorities when required by law.
• Customer Support: To provide effective assistance when you contact the sky123 support team.
• Responsible Gaming: To monitor gaming patterns and identify players who may need assistance or self-control measures.
• Platform Communications: To send important notifications regarding your account, transactions, and policy updates.
• Service Improvement: To analyse usage patterns and improve the overall player experience.

Sky123 does not share your personal information with external parties except in the limited circumstances described below. Any sharing is done only when strictly necessary and is subject to strict confidentiality agreements.

Parties That May Receive Your Data:

• Payment Processors: The minimum financial information required is shared with licensed banks and payment processors to process your transactions. They are bound by strict confidentiality obligations.
• KYC Provider: Identity verification information is shared with licensed third-party KYC services for verification purposes only.
• Game Software Providers: Required game data is shared with licensed game software providers to ensure session continuity and the resolution of technical disputes.
• Legal Authorities: Information may be disclosed to authorities such as the police, courts, or regulatory bodies when required by law or court order.
• Analytics Services: Anonymised data may be shared with analytics platforms for service improvement purposes. No personally identifiable information is involved.

Protecting your personal data is the highest technical and operational priority at sky123. We continuously invest in security infrastructure to ensure your information remains safe from both external and internal threats.

• 256-bit SSL Encryption: All data transmitted between your device and sky123's servers is protected with bank-level TLS/SSL encryption. You can verify this via the padlock icon in your browser's address bar.
• Stored Data Encryption: All sensitive information including bank details and KYC documents is stored in encrypted form on our servers. No general staff member can access data in its original form.
• Two-Factor Authentication (2FA): The 2FA system is available to all players and is strongly encouraged. It adds a significant layer of security to your account.
• 24/7 Monitoring: Our security team continuously monitors platform activity to identify and respond to any security threats in real time.
• Internal Access Controls: Only authorised personnel who require access to perform specific duties may view players' personal information, and all access is logged and audited.
• Regular Penetration Testing: sky123 conducts regular security testing by independent security experts to ensure there are no exploitable vulnerabilities.

Sky123 uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how cookies work helps you make more informed decisions about your online privacy.

Types of Cookies We Use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication and session management. The platform cannot function properly without them. You cannot disable these cookies.
• Preference Cookies: Stores your preferences such as language, theme, and game settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helps us understand how players use the platform for continuous improvement. This data is collected in aggregate and without individual identification.
• Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and to help protect your account.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the sky123 platform and your overall gaming experience.

Sky123 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account remains active and for 5 years after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for the period stipulated by applicable anti-money laundering legislation.
• Security Logs: Retained for 2 years for security investigation and dispute resolution purposes.
• Support Communication Data: Support conversation records are retained for 2 years.
• Analytics Cookie Data: Deleted or anonymised after 13 months.

Once the retention period expires and no legal requirement mandates further storage, your data will be securely deleted or anonymised in accordance with established data deletion procedures.

As a sky123 player, you have clear privacy rights under Malaysia's Personal Data Protection Act 2010. We fully respect and facilitate the exercise of these rights:

As part of global platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. sky123 ensures that any such data transfers are carried out with adequate safeguards and in compliance with applicable data protection laws.

• All cross-border data transfers are conducted using lawful and secure transfer mechanisms, including end-to-end encryption.
• Third parties receiving your data outside Malaysia are required to comply with data protection standards equivalent to or exceeding Malaysia's standards.
• Sky123 maintains records of all data processing activities and transfers for accountability and audit purposes.
• Data transfers to countries deemed to lack adequate data protection will be safeguarded by strict contractual terms.

Sky123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

When significant amendments are made, we will notify you via:

• In-platform notification upon your next login.
• Email to the address registered in your account at least 7 days before the amendments take effect.
• Prominent notice on the sky123.vin homepage.

The "Last Updated" date at the top of this document will always be kept current. Continued use of the platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected] — include "Privacy Inquiry" in the subject line of your email.
• Live Chat directly within the sky123 platform — available 24 hours a day, 7 days a week.
• We aim to respond to all privacy-related inquiries within 3 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.